An IT Professional Services Automation (PSA) solution is the central hub for any MSP. A proper solution integrates with critical applications that an MSP needs to run their business,
New Cybersecurity Threat
It’s a great time to be a criminal. Never before has there been so much freely available data and services that require little investment or knowledge by an attacker to be successful.
CBM Corporate Support Contact Details
All of our Managed customers have priority support as part of your monthly investment into IT Service delivery with CBM Corporate. Please note following IT contact details
Service Desk Severity and Response times
CBM Corporate Support response times are backed by our Service Level Agreement, and engineer response times based on problem severity (refer to below table).
After Hours Support
As part of our model of IT support delivery, CBM Corporate offer after hours support, which for customers requiring support on weekends and out of mainstream business opening hours is a necessity.
Home Office / Personal Devices
As part of our model for delivery of Managed Services, whilst we are pleased to help our customers directors and management teams with implementation of business systems at their homes, personal devices
Remote Access – VPN / Security
This point is just a reminder to all our customers around security process requirements for provisioning of remote access for any of our customer’s staff and management.
Antivirus changes / AV Defender / Sophos Antivirus
With the growth of the security threats and continuous security reviews as part of our mandate for delivery of IT services to our customers, CBM Corporate
Data warehousing / Backup replication requirements
CBM Corporate is reviewing all policies for replication targets of customer backup systems, and storage systems located at private residences
Technologies – Fit for Purpose
As part of a reminder, and as a result of years of extensive experience in Disaster Recovery and implementation of backup systems,