Managed IT Services vs In-house Team

CBM Corporate / IT Blog / Managed IT Services vs In-house Team

Whether you’re starting a new company or have been in business for decades, you have the option to choose between Managed IT services vs in-house. While both options have their pros and cons, it’s important to consider a few circumstances so you can make a wise choice.

Managed IT services vs in-house

One of the most important factors to bear in mind when comparing managed IT services vs in-house is your business infrastructure and what drives your business’s productivity. If your company has less than 10 computer users or endpoints, doing everything in-house may be a cost-effective option. However, if your company has over 20 computer users, working with a Managed service provider may offer your business the tools and technology to enhance its network, productivity and overall success.

Having an in-house It department has the benefit of having at least one IT expert in the same building. On the contrary, an in-house It department cannot guarantee the best technology, remote support and round the clock network monitoring that a Managed Service Provider can provide. Managed It services will identify and provide effective solutions to IT issues even before they occur.

Structure

A reliable managed service provider will have all the structure of a full IT department. They will have all the processes tried, tested and refined [1]. They will have all things systemised to ensure clients are serviced properly and efficiently and will also make sure there is continuity regardless of the technicians or staff members serving a client.

Cost efficiency

The initial capital investment for a fully functional in-house IT department can be costly, especially for a small-medium sized business. If you were to include the efficiency and experience of a team of support technicians, managed IT services would save you plenty of money from a training and productivity perspective.

When you consider the real cost of IT operations, it’s easier to see that outsourcing many IT tasks to a reliable contractor provides a more cost-effective option compared to hiring in-house [2]. The departmental costs of hiring in-house may look similar to the pricing by managed IT services, but when you outsource, you get expertise for a fraction of the cost to hire them.

The cost of hiring a managed service provider may go up, especially if your company is running on outdated technology that needs remodeling. The short-term costs of updating equipment may seem to be expensive but such improvements can save you from disasters such as data loss or hacking. Overall the long-term costs of having managed IT services are cheaper than an in-house department.

Tools

The tools required to run an IT department in-house can be very expensive. When working with managed IT services, everything from monitoring applications and antivirus to ticketing tools are already there. A reputable managed service provider will invest heavily in testing and assessing tools to ensure they provide the best service to their clients [1].

Reliability

The biggest argument for hiring a managed service provider is to ensure your company has a single resource for IT support. Managed IT services provide expertise and dedicated services when needed, backed by service-level agreements to ensure performance. Hiring a managed service provider will not only cut your costs but also give you a trusted partner you can count on for your IT systems, freeing up your IT team for core business activities.

Skill sets

Perhaps the most critical part of an IT department is the skills and experience of the team. From engineers to help desk assistants, managed IT services gain exposure to a broad array of customer issues, identifying new challenges and understanding new security risks [2]. Because of the experience they gain with different issues and applications, they maintain professional competence and hone their skills better than the average in-house technician. Managed IT services also invest in regular training to stay up to date on the most recent industry developments [1].

Bottom Line

While it can be a tough job trying to balance last-minute demands of your company and ongoing issues, it goes without saying that managed IT services have more benefits than hiring an in-house IT department or support staff exclusively. That settles the managed IT services vs in-housedebate.

References

[1] https://www.resolutets.com/the-right-mix-of-in-house-vs-managed-it-services

[2] https://www.forbes.com/sites/forbesagencycouncil/2017/07/20/the-pros-and-cons-of-in-house-and-outsourced-tech-teams/#1d92b2aa77f8

Leave a Reply

Your email address will not be published. Required fields are marked *